Intro to The Service
Introduction To The Services We Offer
Information provided here is designed for placing authority professionals; access may be gained to our section of the Care Commission’s website that provides inspection grades and reports. Referral enquiries can be made and our policies and certification are available as downloads for placing officers of prospective authorities.
Whilst we are very pleased to allow the Scottish Commission for the Regulation of Care’s reports speak for the quality of this service’s staff and management and attitude to constant improvement our Service Ethos is set down here to illustrate our attitude to service.
Testimonials
“Active Ark provided him with a very holistic model of carewhich included working with his whole family. This worked very well for him and definitely contributed to the progress he has made”
Social Worker, Scottish Borders, 2009
“Your care worker had a great deal of patience with my Son, I think he went beyond the call of duty with him”
Parent, 2009
“It is acknowledged that staff were very often under a lot of stress when looking after her and considering this, their responses and standard of care was excellent”
Social Worker, Redcar and Cleveland, 2009.
“The continuity of staff who in turn were clearly committed to the young person . There was a good sense of this leading to a good and supportive relationship with the young person”
Social Worker, Falikirk, 2009
“I would rate your service as 10 out of 10 - I felt safe all the time”
Young Person, 2008
“Active Ark are always very helpful and provide a first class service”
Social Worker, Falkirk, 2009
“The care staff, especially his key worker, helped rebuild his trust in adults and helped him mature as a person”
Social Worker, Scottish Borders, 2009
“Active Ark’s service is very competent and well organised”
Social Worker, Dumfries & Galloway, 2008
“I rate your service 9 out of 10 – you listened”
Young Person, 2008
“Staff clearly knew the young people well and were sensitive to their individual needs and preferences”
Care Commission Inspector, 2008
“Staff stated that they enjoyed strong support from the management team”
Care Commission Inspector, 2008
“It is difficult for care staff to remain impassive to the young person and to contribute to keeping the rules/boundaries/routines but your staff are able to provide the young person with all the skills, they are very proficient”
Social Worker, Dumfries & Galloway, 2008
“Embracing and working with the whole family to ensure the young person remains an important and included member worked well and helped with solving problems and building resiliences”
Social Worker, Scottish Borders, 2009
“Staff were very caring towards him and ensured that his needs were met”
Social Worker, Cumbria, 2009
“Many thanks for your services”
Senior Practitioner, Falkirk, 2008
“Your care worker was so very understanding, and yet was able to challenge him and set the necessary boundaries to keep his charge safe”
Family Group Co-ordinator, Falkirk, 2007
“Keep up the good work and thank you for all your help”
Social Worker, Dumfries and Galloway, 2009.
“The staff seem to have a good rapport with the family”
Social Worker, Falkirk, 2009
“A high level of care offered for a challenging child and difficult family situation”
Social Worker, Falkirk, 2008
“The standards of care at Active Ark are excellent and your Duty Managers systems work exceptionally well – always helpful and effective in my experiences with Active Ark”
Senior Practitioner, Falkirk, 2008
“Impressed with committment of staff in a challenging placement”
Social Worker, Falkirk, 2008
“Your involvement reduced the risks for the young person and for myself”
Social Worker, Fife, 2009
“The placement provided a good opportunity for her to take part in new activities in a safe environment”
Social Worker, Falkirk, 2008
“Communication with staff/managers is very good which contributes to the effect of Social Work involvement”
Social Worker, Fife, 2009
“The staff are good and fair and will always treat you with respect”
Young Person, 2008
“Very happy, Active Ark will always support you”
Young Person, 2008
“A challenging placement, the care provided by Active ark was consistently appropriate”
Social Worker, Dumfries & Galloway, 2007
“I feel that Active Ark workers do well in sometimes challenging situations”
Social Worker, Scottish Borders, 2009
“Active Ark have always demonstrated fully their reliability and commitment to their work”
Social Worker, Scottish Borders ,2009
“The flexibility of both care staff and management enabled her to have input into her care whilst providing the protection that she needed”
Social Worker, Redcar and Cleveland, 2009
“Thank you so much for all the support you have given to him over the past months. He has made so much progress and it’s all down to the hard work of your staff”
Parent, Scottish Borders, 2008.
“He came home from Active Ark a different boy, he is more settled and content”
Parent, 2009
“Thank you very much for the help you gave to my boys while they were with you. I will not forget your caring and patience and the time you dedicated to helping them and talking to them through their time at Active Ark. I know you have made an impact on their lives for the better”
Parent, Falkirk, 2009.
“You presented ability to support her for any aspect of her needs”
Social Worker, Fife, 2009